Privacy Policy

By Trevia ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of personal and technical information:

a. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details

b. Payment Information

We do not store your credit card or payment details. All payments are securely processed through third-party providers such as Shopify Payments, PayPal, or Stripe.

c. Device and Usage Information

When you browse our store, we automatically receive information such as:

  • IP address

  • Browser type

  • Time zone

  • Pages viewed

  • Referral links

  • Device type

This information is used to enhance site functionality, analytics, and user experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Send you order confirmations, shipping updates, and receipts

  • Provide customer support

  • Improve our website and services

  • Send you promotional emails, if you have opted in

  • Comply with applicable laws and legal obligations

You may opt out of marketing communications at any time by clicking “unsubscribe” in any promotional email or by contacting us.

3. Sharing Your Information

We only share your personal information with third parties when necessary to operate our business or comply with legal requirements. These may include:

  • Shopify (eCommerce platform and hosting)

  • Payment processors (e.g., PayPal, Stripe)

  • Shipping providers (to deliver your order)

  • Email platforms (if you opt into marketing)

We do not sell, rent, or trade your personal data to any third parties.

4. Data Security

We take data security seriously. All personal information is encrypted and stored using industry-standard security practices. Shopify, our eCommerce platform, maintains PCI-DSS compliance to ensure secure payment processing.

5. Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyze site traffic and performance

You can disable cookies through your browser settings, though this may impact your browsing experience.

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

7. Your Rights

You may have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your information

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us at: privacy@bytrevia.com

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child, we will delete it promptly.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: privacy@bytrevia.com